Orders & Shipping
How long does shipping take?
We dispatch orders within 1–2 business days. NZ delivery typically arrives within 2–5 business days depending on location. You’ll receive a tracking link via email once it ships.
Can I track my order?
Yes! After dispatch, we’ll email you a tracking link. You can also check status any time under My Account > Orders.
What’s your returns policy?
You have 14 days from delivery to return unused items in original packaging. Bikes must be unassembled and in new condition. See our Shipping & Returns page for details.
Product & Sizing Questions
Do SRAM Maven Brakes require any specific mounting hardware?
YES, SRAM Maven Brake Calipers requires the use of the new SRAM 20P-1 or 20P-2 brackets when a 20mm adapter is needed to accommodate a change to a larger rotor size. It is not compatible with the old post mount 20P bracket. Otherwise, it is compatible with all existing SRAM brake hardware. When a 20mm adapter is needed, choose 20P-1 for 180mm rotors, and 20P-2 for use with 200 or 220mm rotors. 20P-1 Post Bracket 00.5318.007.009 - Post Bracket - 20 P 1 (For use with 160MM and 180MM rotors only) (140 to 160 or 160 to 180), Includes Stainless Bracket Mounting Bolts 20P-2 Post Bracket 00.5318.007.010 - Post Bracket - 20 P 2 (For use with 200MM and 220MM rotors only) (180 to 200 or 200 to 220), Includes Stainless Bracket Mounting Bolts When a 40mm adapter is needed to use a 220mm rotor on a 180mm Post Mount, the currently available 40 P can be used. 40P Post Bracket 00.5318.007.006 - Post Bracket - 40 P (Front 200/Rear 180), Includes Bracket & Stainless Rainbow Bolts 40P Post Bracket 00.5318.007.003 - Post Bracket - 40 P (Front 200/Rear 180), Includes Stainless Bracket Mounting Bolts